What is your refund and return policy if the product I purchase is not suitable for me?
- We do not accept refund and return if you change your mind. Please test out the product before purchase.
What if I change my mind?
- For health and hygiene reasons, bed set are not eligible for a change of mind return.
What if the item I ordered arrives damaged or faulty?
- In the unlikely event that your item arrives damaged or faulty, please let the Customer Service Team know instantly by calling us on 03 9841 8689 or email: Lpenjoy@hotmail.com.
How long does it takes for my order to be delivery?
- Once the order is placed, we will review, process and arrange delivery within 7-14 days if the item is in-stock. We will call you one day before delivery to arrange for delivery time.
Is free shipping apply to me?
- Free shipping is only available in Melbourne Metro Area. If you live outside of Melbourne Metro Area, charges apply.
Can I pick up rather getting it delivered?
- Pick up is not available. Delivery only.
Can I order a bed set and have it delivered at later date?
- Special request is allowed when you let us know before making purchase in-store or online. If you want your mattress to deliver to you later date, please let our Customer Service Team know in advance if you purchase online or by phone call. If you purchase in-store, please let our friendly staff know before making purchase. Not all special request is accepted but it depends on what special request you want.
What is your customer service operating hours?
- Office Hours: 10am to 5:30pm (Monday to Sunday). Closed on Public Holiday.