SEA HORSE MATTRESS POLICY

SEA HORSE MATTRESS POLICY
RETURN & REFUND POLICY
We do not accept refund and return if you change your mind. Please test out the product before purchase.
 
CHANGE OF MIND RETURNS
For health and hygiene reasons, mattresses and pillows are not eligible for a change of mind return.
 
DELIVERY
Once the order is placed, we will review, process and arrange delivery within 7-14 days if the item is in-stock. We will contact you one day before delivery to arrange for delivery time.
 
Special request is allowed when you let us know before making purchase in-store or online. If you want your mattress to deliver to you later date, please let our Customer Service Team know in advance if you purchase online or by phone call. If you purchase in-store, please let our friendly staff know before making purchase. Not all special request is accepted but it depends on what special request you want.
 
SHIPPING CHARGES
After selecting your preferred size/type of the product that you wish to purchase, you can get the shipping cost by entering your postcode on the product page. The final shipping cost for your order can be viewed during checkout and may change depending on additional items that you have added to your shopping cart.
 
DAMAGED OR FAULTY RETURNS
In the unlikely event that your item arrives damaged or faulty, please let the Customer Service Team know instantly by calling on 03 9841 8689 or email: Lpenjoy@hotmail.com.
 
WARRANTY
  • All Sea Horse Mattress comes with 10 Years Warranty. The warranty only applies to Sea Horse Diamond and Healthy Mattress.
  • Please contact us by calling 03 9841 8689 or submit a warranty claim by email: Lpenjoy@hotmail.com. You may be required to send us photos of the damage to help us in our investigation. We will then contact you to finalise your warranty claim. Please do not attempt to return an item before speaking to our customer service department on 03 9841 8689 or email: Lpenjoy@hotmail.com.
  • We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.