- Please email us at Lpenjoy@hotmail.com with the photos and word description of the problem that we can identify the problem and solution right away. Kindly send us your Tax Invoice so that we can identify which customer you are. Our technician will contact you soon.
For Small Massage & Kitchen Products (including Massage Pillow, Massage Hammer, Foot Massager, Rocking Massage Chair, Slim Belt, Joyoung Soy Milk Maker and Joyoung Noodle Maker), please bring it to our store to get repair. For All Massage Chairs (excluding Rocking Massage Chair), please call us on 03 9841 8689 or email us at Lpenjoy@hotmail.com your problem of your massage chair with photo and description.
- Product repair charge varies for products and will be informed when our technical department do a preliminary assessment. If spare parts are required to facilitate the repair, the technician will inform you of the spart part charges before commencing the repair with your consent.
- In an effort to maintain the quality of our products, the company does not sell spare parts directly to customers without a product evaluation by our technicians. Likewise, we do not recommend repairs by non-authorized personnel. Do note that any unauthorized repairs will void the warranty of your product. We take pride in serving you so please let us know directly if you require assistance .
- You can refer to the Operation Manual for the possible causes and trouble-shoot actions. If the problem persists, please call us on 03 9841 8689 or email us at Lpenjoy@hotmail.com with description and photos of the issue (If Possible) that we can identify the problem and solution right away. Kindly also include your Tax Invoice in the email that our technical department will contact you as soon as possible to arrange in-house repair (only for big massage chair, excluding Rocking Massage Chair). All other small massage and kitchen products (including Massage Pillow, Massage Hammer, Foot Massager, Rocking Massage Chair, Slim Belt, Joyoung Soy Milk Maker and Joyoung Noodle Maker), please bring it to our store for repair.
- Please contact us by email at Lpenjoy@hotmail.com or call us on 03 9841 8689 straightaway if you are having problem the first time you use it.
- No, all massage product does not need a service unless it has problem.
There are three options to assist you:
- Come to our store and our staff will assist you. (Highly Recommend)
- Call us on 03 9841 8689
- Email us at Lpenjoy@hotmail.com
- Office Hours: 10am to 5:30pm (Monday to Sunday). Closed on Public Holiday.
- Once the order is placed, we will review, process and arrange delivery within 7 days if the item is in-stock. We will call you one day before delivery to arrange for delivery time.
- Yes, you can order a massage chair first and have it deliver to you at a later date. If you purchase in-store, please let our staff know your special request before purchasing. If you purchase on our website, please email us before making purchase.
- We do not accept refund and return if you change your mind. Please test out the product before purchase.